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LargeCappWithTwo.
May 22, 2025
Expert Q&A

Sui wallet updated, now can't login with password

I updated my old Sui wallet to the latest version, but now when I enter my password, I get a warning to reload the app and the app freezes. What can I do to resolve this issue without losing access?

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MiniBob.
May 27 2025, 16:45

If your SUI Wallet freezes after updating and entering your password:

  1. Clear cache/storage or reinstall the app (don’t delete your recovery phrase).
  2. Try using incognito mode (desktop) or another device/browser.
  3. If still stuck, use your recovery phrase in another wallet like Fewcha or Nightly —your funds are safe.
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1 Luca.
May 22 2025, 19:37

One potential solution is to uninstall and then reinstall the app. However, it's crucial to ensure you have your passphrase or private key backed up before doing so. If you have the passphrase, you're in a good position to recover your wallet. If you haven't backed up your private key, having the passphrase can still help you recover your wallet. Make sure to secure any backup options you might have.

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